Mary Jane Copps, Telephone Guru and Expert in Sales, Customer Service and Fundraising

Mary-Jane-Copps_sm“At the core of every great business are relationships – with customers, suppliers and colleagues. Email and texting certainly allow us to share data, ideas and updates, but they do not “build” relationships. This is done in real time – in the discuss, listen and response of conversation. And this is the power of the phone. When we know how to communicate effectively on the telephone, we can inspire conversation with anyone, anywhere and make amazing things happen!”

Mary Jane Copps is The Phone Lady. An accomplished author, speaker and facilitator, her career has found her on the end of a telephone as a manager, a journalist, a salesperson, a researcher and a fundraiser. Recently acknowledged as an expert in her field by the Wall Street Journal, she has spent 27 years analyzing the psychology of a phone call and she now shares this information with entrepreneurs, not-for-profits, corporations and government departments in her quest to improve telephone communication everywhere.

All of her clients have one thing in common – they need to clearly and succinctly communicate by phone with both existing and potential clients, customers, donors and sponsors. Whether it is a receptionist taking the call, a salesperson or fundraiser placing the call or a CEO accepting the call, everyone can – and should – improve their existing telephone skills.

Read articles by and about Mary Jane Copps

Brochure

Keynote Topics

Powerful Communications: Using the Telephone to Get Things Done

It’s Not About You: Customer First Telephone Communications

Seminar Topics

Phone Fear to Phone Fabulous

Tell Me More: Increasing Sales Through the Art of Conversation

Extending the Conversation: How to Build Stronger Customer Relationships By Phone

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Mary Jane Copps

The Phone Lady

Mary Jane Copps is The Phone Lady. An accomplished author, speaker and facilitator, her career has found her on the end of a telephone as a manager, a journalist, a salesperson, a researcher and a fundraiser. She has spent 21 years analyzing the psychology of a phone call and she now shares this information with entrepreneurs, not-for-profits, corporations and government departments in her quest toimprove telephone communication everywhere!

All of her clients have one thing in common – they need to clearly and succinctly communicate by phone with both existing and potential clients, customers, donors and sponsors. Whether it is a receptionist taking the call, a salesperson or fundraiser placing the call or a CEO accepting the call, everyone can – and should – improve their existing telephone skills.